Privacy Policy

This Privacy Policy explains how Canepol Pty Ltd handles personal information when you hire bikes, send booking requests, or contact our desk at 404 Graham Street, Port Melbourne.

Canepol Pty Ltd is an Australian proprietary limited company operated by owner Helena Marwick under ACN 847 293 651.

We prepared this notice for riders, tour guests, and website visitors who interact with canepol.com and related forms in 2026.

Personal information means details that identify you or could reasonably identify you in the context of a hire.

Examples include your name, email address, phone number, preferred hire date, bike size notes, and messages you send through our contact form.

We may also record deposit card references and photo ID checks at pickup in line with ordinary Australian hire practice.

We collect information directly from you when you submit a booking form, a contact form, or speak with staff by phone, email, WhatsApp, or Viber.

We may also collect limited technical data such as browser type and general device class when you load pages on our site.

We do not buy marketing lists of strangers and we do not sell rider data to unrelated advertisers.

The main purpose of collection is to confirm availability, prepare the right bikes, communicate pickup details, and manage returns safely.

A secondary purpose is to answer questions about services, family packs, e-bike range, or guided tour timing.

We may use your contact details to follow up on an incomplete booking or to clarify a safety note you left in the form.

If you join a returning-rider bonus conversation, we keep a simple record of prior confirmed hires so we can apply eligible perks.

We keep information only as long as it is needed for hire administration, accounting, insurance queries, or legal obligations.

Booking records that are no longer required for those purposes are deleted or de-identified in routine clean-ups.

Access to personal information inside the shop is limited to staff who need it to prepare hires or reply to messages.

Paper notes taken at the counter are stored in the office area and are not left on public benches.

Digital messages sent to canepol@hotmail.com are reviewed by the hire desk and may be filed with the related booking.

We take reasonable steps to protect information against loss, misuse, and unauthorised access, including device access controls at the shop.

No online transmission is perfectly secure, so please avoid sending passport scans through unsecured channels unless we specifically request a safer method.

We disclose information to payment processors only as needed to take or release deposits.

We may disclose information to insurers or professional advisers if an incident, claim, or audit requires it.

We may disclose information if Australian law, a court order, or a regulator requires us to do so.

We do not disclose hire details to media outlets or public forums without your clear consent, except where the law demands otherwise.

If a third-party courier or support contractor ever helps with logistics, they receive only the minimum details required for that task.

Our website may link to Google Maps for the Graham Street location and to messaging apps such as WhatsApp and Viber.

Those external services apply their own privacy terms once you leave our pages, and you should review them separately.

We do not knowingly collect detailed personal information from children without an accompanying adult making the hire arrangements.

Parents or guardians who book family packs should ensure the contact details provided belong to a responsible adult.

You may request access to the personal information we hold about you by emailing canepol@hotmail.com with enough detail for us to locate your record.

You may ask us to correct information that is inaccurate, out of date, or incomplete for an active booking.

We will respond within a reasonable time and may need to verify your identity before changing or releasing records.

If you believe we have mishandled information, please contact us first so we can investigate and resolve the issue where possible.

You may also contact the Office of the Australian Information Commissioner for guidance about privacy rights in Australia.

International visitors should understand that information provided to Canepol Pty Ltd is processed in Australia for local hire operations.

If you call +61411714827, staff may note your number and enquiry topic so we can return the call if the line drops.

Voice notes or chat history on WhatsApp or Viber are subject to those platforms and to our need to keep a short service log.

We update this Privacy Policy when our practices, services, or legal requirements change in a material way.

The version published on this page in 2026 replaces earlier informal notes that may have been given verbally at the counter.

Continued use of our booking forms after an update means you acknowledge the revised notice as it applies to new requests.

For privacy questions about Canepol bike hire, write to canepol@hotmail.com or visit 404 Graham St, Port Melbourne during open hours.

Please include your full name, hire date if relevant, and a clear description of your request so we can help without delay.

This policy should be read together with our Terms of Use and Cookie Policy, which describe website rules and cookie use in more detail.

Nothing in this policy limits any non-excludable rights you may have under the Australian Consumer Law or other applicable legislation.

Thank you for trusting Canepol Pty Ltd with the details needed to get you safely onto two wheels by the bay.